What's Included
- Live error-code retrieval from appliance control board
- Remote-assist pre-diagnosis before technician dispatch
- Sensor-level testing with factory diagnostic mode access
- Written fault report with root-cause analysis
- Diagnostic fee credited toward repair
Fisher & Paykel Smart Diagnostics — Precision fault-finding using live error codes and remote-assist tools.
Modern Fisher & Paykel appliances store detailed fault histories in their control boards, and our Smart Diagnostics service is designed to read them. Using factory-level diagnostic modes and remote-assist tools, we pinpoint faults faster and more accurately than a standard visual inspection — saving you time and avoiding unnecessary parts replacement.
Common Problems We Fix
- Intermittent faults that leave no visible trace
- Multiple simultaneous error codes requiring root-cause isolation
- Sensor drift causing incorrect temperature readings on RF and RS series
- Control-board communication errors on DD24 DishDrawers
- Motor speed-sensor faults on SmartDrive washers
- Heater relay faults on DH heat-pump dryers
What's Included
Smart Diagnostics goes beyond a visual inspection. Our technicians access the appliance's service mode to read live sensor data, fault history, and cycle counters. Remote-assist pre-diagnosis means we often know the likely fault before arriving, allowing us to bring the correct parts and complete the repair in a single visit. The full diagnostic report is yours to keep.
Models We Service
- ActiveSmart Refrigerators — RF & RX series
- DishDrawer Dishwashers — DD24 series (single & double)
- SmartDrive Washers — WL & GW series
- Pyrolytic & Combi-Steam Ovens — OB series
- Induction Cooktops — CI series
- Wine Cabinets — RS series
- Heat-Pump Dryers — DH series
Our Repair Process
- Book — Describe the symptoms; remote pre-diagnosis begins before your appointment.
- Diagnose — On-site factory-mode diagnostic performed.
- Estimate — Root-cause identified and repair cost quoted.
- Repair — Correct part fitted first time, no return visits needed in most cases.
- Warranty — 90-day labour warranty on all repairs following smart diagnosis.
Important: The final cost will be confirmed after our technician completes an on-site diagnosis. We provide a clear, written estimate before any work begins — no hidden fees, no surprises.
Transparent Pricing
Smart Diagnostics is priced the same as a standard diagnostic visit. The difference is in the depth of analysis and the higher first-visit fix rate. Book today and get a smarter repair experience.